Effective from 15th February 2026
Please read these Terms carefully. They govern your access to ArdentView’s services, hardware, and software (the “Services”). By subscribing, purchasing hardware, or using an authorized ArdentView partner, you accept these Terms.
If you accept on behalf of a company, you confirm authority to bind that entity.
These Terms apply to all orders, Services, and hardware unless a separate signed agreement governs.
Signed agreements override these Terms; otherwise, these Terms take precedence over purchase orders.
ArdentView provides an AWS-hosted VSaaS platform, optional cameras, networking, and managed support.
Many customers access Services through authorized Partners; ArdentView remains the provider unless otherwise stated.
Services may rely on cloud providers or camera manufacturers; ArdentView may change providers with notice, maintaining equivalent service.
Customer pays recurring fees (monthly/annual) and any one-time hardware or installation fees. Fees exclude sales tax unless stated.
Fees billed in advance. Non-payment may suspend Services after notice.
Material increases notified at least 30 days before renewal.
Customer responsible for applicable taxes, except ArdentView’s corporate income taxes.
Business customers generally have no statutory cooling-off period. Refunds are subject to the order agreement.
Consumers may have state-mandated rights (varies by state).
Returns accepted per ArdentView policy, subject to inspection and restocking fees unless defective.
ArdentView provides Tier 1–2 managed support; Partners handle onsite installation.
Availability, maintenance, and incident response are in Schedule A.
ArdentView may release updates or deprecate functionality with notice for security or operational reasons.
Customer retains all ownership of video footage and related data.
Anonymized data may be used to improve Services.
ArdentView implements industry-standard encryption, access controls, and monitoring. Customers are responsible for on-site network security.
Customers using VSaaS for employee or public monitoring must comply with federal, state, and local laws (including video/audio consent and privacy notices).
ArdentView complies with applicable US privacy laws; California residents may request access, deletion, or opt-out of sales as per CCPA.
All software, documentation, and trademarks remain ArdentView’s property. License is limited to active subscription term.
Customers retain ownership of all footage and data.
ArdentView warrants Services are provided with reasonable skill. Hardware warranties are per manufacturer terms.
Services and hardware are “as is” except for explicit warranties.
Liability capped at fees paid in the preceding 12 months.
No liability for indirect, consequential, or lost profits.
Liability not limited for death, personal injury, fraud, or intentional misconduct.
Customer indemnifies ArdentView for claims arising from misuse of Services or non-compliance with laws.
ArdentView indemnifies Customer for IP infringement claims on the Services (excluding customer data or modifications).
Subscriptions start on activation date and run as agreed; auto-renewal unless canceled.
Either party may terminate for material breach with 30 days’ notice.
Access ends; Customers should export footage before deletion.
Neither party liable for events beyond control (natural disasters, network outages, acts of government).
ArdentView may amend Terms for operational, regulatory, or legal reasons with notice. Continued use constitutes acceptance.
These Terms governed by State of [Insert State] law. Disputes resolved in state or federal courts in [Insert Jurisdiction]. Arbitration optional if agreed separately.
Customer may not assign without consent; ArdentView may assign freely to affiliates or buyers.
Parties are independent; no partnership or agency created.
Notices delivered to addresses in orders or updated contact info.
Legal notice This is a general template for US-based VSaaS companies. Consult a qualified US attorney to review for federal and state-specific compliance (CCPA, COPPA if relevant, state privacy laws, warranty statutes, and electronic transactions laws).
