Effective from 15th February 2026
ArdentView Inc. (“ArdentView,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our websites, services, hardware, or work with our authorized partners (collectively, the “Services”).
By using our Services, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We collect information to provide, improve, and personalize our Services
Personal Information
- Name, email, phone number, billing and shipping address.
- Company information if signing up via a partner.
Video and Camera Data
- Footage captured by cameras deployed on customer premises.
- Metadata such as timestamps, camera location, and device identifiers.
Usage Data
- Interactions with our websites, portals, and applications.
- Service logs, error reports, and analytics related to AI-powered VSaaS.
Device and Technical Information
- IP address, device type, browser type, operating system, and location.
- Cookies and similar tracking technologies.
How We Use Your Information
We use collected information to
- Provide, operate, and maintain the AWS-hosted VSaaS platform.
- Deliver, maintain, and improve security camera system for business and home.
- Offer support and manage partnerships with authorized resellers and integrators.
- Process payments and subscription billing.
- Send Service updates, alerts, and administrative communications.
- Conduct analytics and AI-driven insights to enhance Services, including generative AI video security.
- Comply with legal obligations and enforce our Terms & Conditions.
Sharing and Disclosure of Information
ArdentView does not sell your personal information. We may share information in the following cases
- With Partners To enable deployment, maintenance, and support of camera systems.
- Service Providers Third-party cloud, hosting, and analytics providers (e.g., AWS).
- Legal Requirements When required by law or to protect rights and safety.
- Business Transfers In case of merger, acquisition, or sale of assets.
- Aggregated or Anonymized Data For research, analytics, or marketing without identifying individuals.
Cookies and Tracking Technologies
We use cookies and similar technologies to
- Maintain user sessions on websites and portals.
- Analyze website performance and usage patterns.
- Improve marketing effectiveness and user experience.
Users may disable cookies via browser settings, but some features may not function correctly.
Data Retention
- Video Footage Retained per subscription plan and customer agreement.
- Personal and Usage Data Retained as long as necessary to provide Services and comply with laws.
- Deletion Requests Customers may request deletion of personal data where legally permitted, subject to contractual obligations.
Data Security
ArdentView implements industry-standard measures to protect your information
- Encryption End-to-end encryption for video data and personal information.
- Access Controls Role-based and granular permissions for employees and partners.
- Network Security Firewalls, monitoring, and intrusion detection.
- Regular Audits Security and compliance assessments of internal processes and third-party providers.
Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal data from children.
Your Rights (CCPA & Other US Privacy Laws)
For California residents and applicable US state laws, you may
- Request access to personal information collected.
- Request deletion of personal information (subject to contractual or legal retention requirements).
- Opt-out of the sale of personal information (we do not sell personal information).
- Exercise rights regarding data portability or correction, where applicable.
Requests can be submitted to [enter email] or the contact information above. Verification may be required.
Third-Party Services
- We may include third-party services (analytics, payment processing, cloud hosting).
- These providers may collect and process information according to their privacy policies.
- ArdentView is not responsible for third-party privacy practices.
International Transfers
- Video and data may be processed or stored outside the US by AWS or other approved providers.
- ArdentView ensures appropriate safeguards for international data transfers.
Your Choices
- Access and Manage Access, download, or delete personal information via account settings or partner interface.
- Marketing Communications Opt-out of promotional emails at any time.
- Cookies and Tracking Adjust browser or device settings to manage tracking.
Updates to This Policy
- We may update this Privacy Policy periodically.
- Material changes will be communicated via email, website notice, or partner notification.
- Continued use of Services constitutes acceptance of updates.
Contact Us
For questions, concerns, or data requests, contact
ArdentView Inc.
Email info@ardentview.com
Phone (559) 260-2214
Address 10592 Old Course Dr, Fresno, CA 93730
